Terms & Conditions

These terms and conditions are subject to change without notice.


-    Sohoskincare reserves the right to refuse orders that are requested to be sent to a location we do not post to.


-    If a postage method has been requested and the company we use for that method will not deliver to the address requested, we have the right to choose another method of postage that will deliver to your requested address.


-    If direct deposit orders are not paid for within 7 days we reserve the right to cancel the unpaid order.


-    We will not send out orders until we have a clear shipping address and phone number, so please ensure that your shipping address and phone number is correct and someone will be available to sign for your parcel during business hours at that address.


-    For security reasons, all orders paid for with PayPal will only be sent to the registered Paypal address and addressee, any address changes need to be made to your Paypal Account before ordering from our website. Otherwise the Paypal account holder will need to issue us with a formal email, from the email address they have attached to their Paypal account, requesting a change of address with all the correct address details listed.


-    No orders will be sent until we have received cleared funds to pay for the order, so please note that if you pay with Paypal echeque or direct deposit you will need to wait the allotted time it takes for our bank to clear the payment transaction.


-    Once your order has left with the assigned courier, you the customer will be responsible to correspond with the courier company to ensure your parcel is delivered. You will need to use the tracking information we will send you via email to correspond with the courier company. If you have problems with delivery we are more than happy to help, provided you have made the necessary attempts to contact the assigned courier company first.


-    Any returned parcels incur a resending fee, so please ensure you give us an address that will be attended during business hours for signature on delivery.


-   Prices available on this website are available online only, delivery or pick up is welcome once the order is completed online.  Online prices not available at Wavell Heights or Banyo Clinics. 

-   Promotional Offers are available subject to the terms of the individual offer and stock availability. Percentage off prices quoted are off Recommended Retail Pricing (RRP) unless otherwise stated.

-   It is the responsibility of the customer to add any free gifts or apply promotional codes that are applicable to their order before completing checkout.  Neglecting to do this may result in additional postage or administration charges. Free Gifts not added to orders at the time of checkout will incur additional postage costs.


Competition Terms & Conditions:

  • Winner have 7 days to claim their prize. Prizes unclaimed after this period will be redrawn.
  • Entries are not open to our employees, their immediate family, suppliers or those connected with Soho Skincare.
  • Entry valid to Australia residents only and prize will only be posted to an Australian address.
  • Soho Skincare have the right to cancel, suspend or extend the running period of a competition without notice.
  • Some social media may require your account setting to be ‘public’. If we cannot see your entry, we cannot verify the validity.
  • Our decision is final and no correspondence will be entered into.
  • Entry into a promotion is deemed acceptance of and agreement with these Terms and Conditions. Instructions on how to enter, prize details and other information contained within the promotional advertisements form part of these Terms and Conditions.
  • The prize (or any part thereof) is not transferable or exchangeable, no products can be ‘swapped out’ and cannot be taken for cash.


Disclaimer: All online advice is subject to the information our clients give us. We will endeavor to seek further information to be able to give an accurate recommendation to all, as is possible. Please inform us of any allergies prior to recommendation. All advice and information is general and does not replace the value of a one on one consultation with a Skincare Therapist, Doctor or Dermatologist. Information on our website and advice given should be used as a guide only and face to face consultation with a Skincare Therapist is ideal before using any new product lines.