FAQ

Are your products genuine?


Soho Skin Management / Sohoskincare is an authorised seller of all our skincare lines. All our products are genuine and we guarantee the authenticity of all our products. To check that we are an authorised Dermalogica stockist, visit www.dermalogica.com.au and look under the Banyo, 4014, Qld Salon locator.




Can I get professional advice in person, via email or over the phone before I place my order?


Yes, our Professional Paramedical Clinician is Maree Andersen. Maree has been operating as a Professional Paramedical Skincare Therapist for 20 years and is renowned for helping correct tricky skin conditions. Maree can help you choose the right skincare for your individual needs. Send her an email with your specific skin care concerns at maree@sohoskincare.com.au .

Otherwise for general skincare advise and enquiries please contact one of our Professional Skincare Therapists on 1300 45 2889.

If you require one of our therapists to consult with you in person at our Wavell Heights Skin & Laser clinic please contact us on 1300 217 646 to make an appointment for a skincare consultation.  Senior Skin Therapists are $75 for a consultation, treatment and homecare planning as well as laser and IPL patch testing. Consultations with Maree are $100. We waive this fee if you choose to start your treatment plan in this visit.




What method of payments can I use?


We accept Paypal, Visa and Mastercard payments as well as direct deposit.

* Please note that we have a 7 day payment policy, so if your direct deposit is not received in the 7 days we will contact your via email to inform you. If the payment still is not received by day 10, your order will be cancelled.




What if I don’t want to pay with Credit Card or Paypal?


You may pay with direct deposit if you prefer. Just select this option when completing checkout. Please note that your parcel will not be sent until cleared payment has been received. Also please use your surname and/or order # as the reference.




Does Soho Skincare have a refund / replacement policy?

Yes. For your peace of mind we allow for refunds and replacement in a number of circumstances. Please see our Returns Policy: https://www.sohoskincare.com.au/returns-policy




Can I visit your salon to purchase my products and will they be the same discounted price?


No, Prices available on this website are available online only, delivery or pick up is welcome once the order is completed online.  Online prices not available at Wavell Heights or Banyo Clinics.
For our clinic info, please visit our clinic website at www.sohoskinmanagement.com.au. You will find a clinic menu link on the website's home page.


Do you post throughout Australia or only to major cities?


Yes, we post to all locations throughout Australia.




What happens if my item gets lost in the post?


All purchases are insured against getting damaged or lost in transit to a purchase value of $1000.

Items lost in transit: This process can take time, so your patience is appreciated. Once Australia Post confirms that your delivery has been lost in transit, we will immediately provide a full refund or resend your purchase, which ever option you choose.



What if my parcel is late?


You will be informed via email on the date, tracking # & method of shipping. You can use the tracking # supplied on http://auspost.com.au/track/ for Australia Post Regular and Express Parcels. If you have any problems after doing this please contact us at orders@sohoskincare.com.au and we will make every effort to help track down your parcel.




Do I need to be a member to buy from your site?


Yes membership is free or you can join when you place your first order with us. This will also give you the opportunity to tell us a little more about your skincare needs so we can send you the right samples to try.




Are there any benefits by having an account with you?


Yes, all orders receive reward points that can be redeemed for a dollar value, check out our rewards page for more information. Also we will periodically send you up to date offers and information. These emails may have special discount codes to enter, when you purchase in the allocated time frame. By doing this you will save even more on your favourite skincare items.



How long do your promotional offers last?

Promotional Offers are available subject to the terms of the individual offer and stock availability. We have some sales that last 48 hours and others that are available for the whole month (subject to availability).

An offer mentions a discounted price, how is that calculated?

Percentage off prices quoted are off Recommended Retail Pricing (RRP) unless otherwise stated.