Delivery Methods and Rates
AusPost Regular with tracking is FREE for all orders!
AusPost Express with tracking is available for all orders for an additional flat fee of $4.95.
Pickup is FREE, this option is only available if you live locally to our location at 10a/10 Depot Street, Banyo. Once a confirmation email is received, your order is ready for pick up. Collection of your order can be made from our Banyo store, open weekdays between 9:00 am and 3:30 pm.
If your parcel has been sent to the wrong address we will do our very best to recover and resend. However, if the customer has stipulated an incorrect shipping address in their order, a charge of $19.95 for postage and handling must be paid by the customer prior to parcel being released. If the customer chooses to cancel their order we will refund their order minus the $19.95 postage and handling fee.
Same Day Dispatch
We offer Same Day Dispatch
for orders placed before 12:00 pm AEST, Monday through Friday for in-stock items, (excludes Public Holidays, Special Events & Sales Promotions). Orders received after 12:00 pm AEST, on weekends or public holidays will be processed and dispatched on the next business day. Should we experience any delays in processing your order we will contact you within one business day by email or phone.
AusPost Regular with tracking generally takes 1 - 7 business days, depending on your location within Australia and how close your address is to a capital city. Some areas in WA, TAS and NT can take up to 10 business days. AusPost Express with tracking generally takes 1 - 3 business days, depending on how close your address is to a capital city.
Tracking Your Order
All orders sent from Soho Skincare are assigned a tracking number.
Once your order has been processed, you will receive an email notifying you of when your order will be dispatched, what method of delivery will be used, and the tracking number. Once an order is in transit, our customers assume the responsibility
to track their parcel by entering their tracking number via AusPosts eParcel portal, http://auspost.com.au/track/ for AusPost Regular and AusPost Express parcels. Should you experience any issues please feel free to contact us and we will make it our every effort to help track your parcel.
Transit Insurance and Lost Parcels
In the event your parcel goes missing, we give free postage insurance unless you have given us an authority to leave when you placed your order. Firstly, an AusPost investigation will need to be filed, this can take up to 10 business days to receive a response from AusPost. We appreciate your patience in this rare event, however once we have been notified of an outcome your parcel will either be found for delivery, pickup, or we will resend your order.
Customer ObligationsIt is the responsibility of the purchaser to provide accurate and correct information in their order including an email address, a mobile number, and a current, clear and detailed shipping address.
Business addresses must have a Business Name and Attention To Name attached and if a multilevel building the level the business is located on plus a business daytime phone number.
If the customers choice of postage is not available for their postage address requested, Soho Skincare reserves the right to change the shipping method to another carrier.
If the customer gives Soho Skin Management an authority to leave their parcel unattended, the customer is responsible for any loss or damage associated with that request.