Delivery Information

Delivery Methods and Rates


AusPost Regular with signature and tracking $6.95 for orders under $50 and FREE for orders over $50.

AusPost Express with signature and tracking is available for $9.95 for all orders UNDER $50 and for orders over $50 a flat rate of $5.50.

Pickup is FREE, this option is only available if you live locally to our location at 10a/10 Depot Street, Banyo. Once a confirmation email is received, your order is ready for pick up. Collection of your order can be made from our Banyo store, open weekdays between 9:00 am and 3:30 pm.


Please note: If your order has been sent to the wrong address we will do our very best to recover and redirect it. However, if an incorrect shipping address was stipulated in the order, a charge of $19.95 for re-sending the order and handling must be paid prior to order being resent. If the order is cancelled prior to resending we will refund the order minus a $19.95 postage and handling fee.





Same Day Dispatch


We offer Same Day Dispatch for orders placed before 12:00 pm AEST, Monday through Friday for in-stock items, (excludes Public Holidays, Special Events & Sales Promotions).  Orders received after 12:00 pm AEST, on weekends or public holidays will be processed and dispatched on the next business day. Should we experience any delays in processing your order we will contact you within one business day by email or phone.




Delivery Time


AusPost Regular with tracking generally takes 1 - 7 business days, depending on your location within Australia and how close your address is to a capital city. Some areas in WA, TAS and NT can take up to 10 business days. AusPost Express with tracking generally takes 1 - 3 business days, depending on how close your address is to a capital city.




Tracking Your Order


All orders sent from Soho Skincare are assigned a tracking number.

Once your order has been processed, you will receive an email notifying you of when your order will be dispatched, what method of delivery will be used, and the tracking number. Once an order is in transit, our customers assume the responsibility to track their parcel by entering their tracking number via AusPosts eParcel portal, http://auspost.com.au/track/ for AusPost Regular and AusPost Express parcels. Should you experience any issues please feel free to contact us and we will make it our every effort to help track your parcel.




Transit Insurance and Lost Parcels


In the event your parcel goes missing, we give free postage insurance unless you have given us an authority to leave when you placed your order. Firstly, an AusPost investigation will need to be filed, this can take up to 10 business days to receive a response from AusPost. We appreciate your patience in this rare event, however once we have been notified of an outcome your parcel will either be found for delivery, pickup, or we will resend your order.




Customer Obligations


It is the responsibility of the purchaser to provide accurate and correct information in their order including an email address, a mobile number, and a current, clear and detailed shipping address.

 

If the customer specifies signature on delivery, and is not at shipping location to accept, it is the customers responsibility to collect their parcel from the local LPO which it was sent. If the parcel is then returned to sender, a charge of $19.95 will be charged to the customer in order for the parcel to be re-dispatched. If the customer cancels their order, a charge of $19.95 will be deducted from their refund for postage and handling.

Business addresses must have a Business Name and Attention To Name attached and if a multilevel building the level the business is located on plus a business daytime phone number.


If the customers choice of postage is not available for their postage address requested, Soho Skincare reserves the right to change the shipping method to another carrier.

If the customer gives Soho Skin Management an authority to leave their parcel unattended, the customer is responsible for any loss or damage associated with that request.