Delivery Methods and Rates
AusPost Regular with tracking is FREE for all orders over $65. If your order is under $65, delivery and handling using AusPost Regular with tracking is $8.95.
AusPost Express with tracking is available for all orders for an additional flat fee of $4.95.
Pickup is a FREE option if you live locally to our location at 10a/10 Depot Street, Banyo. You will receive a confirmation email as soon as your order is ready for collection. You can pick up your order from Banyo on weekdays between 9:00am and 3:30pm.
Same Day Dispatch
We offer Same Day Dispatch for orders placed before 12:00pm AEST Monday through Friday for in-stock items (excludes Public Holidays, Special Events & Sales Promotions). Orders received after 12:00pm AEST, on weekends or on public holidays will be processed and dispatched on the next business day. Should we experience any delays in processing your order we will contact you within one business day by email or phone.
AusPost Regular with tracking generally takes 1 - 7 business days, depending on your location within Australia and how close your address is to a capital city. Some areas in WA, TAS and NT can take up to 10 business days. AusPost Express with tracking generally takes 1 - 3 business days, depending on how close your address is to a capital city.
Tracking Your Order
All orders sent from Soho Skin Management are assigned a tracking number.
Once your order has been processed, you will receive an email notifying you of when your order will be dispatched, what method of delivery will be used, and the tracking number. Once an order is in transit, our customers assume the responsibility to track their parcel entering in their supplied tracking number at http://auspost.com.au/track/ for AusPost Regular and AusPost Express parcels. Should you have any problems after doing this please feel free to contact us and we will make every effort to help track down your parcel.
Transit Insurance and Lost Parcels
In the event your parcel goes missing, we give free postage insurance unless you have given us an authority to leave when you placed your order. Firstly, an AusPost investigation will need to be filed and it can take up to 10 business days to receive a response from AusPost. We appreciate your patience in this rare event and once we have been notified of an outcome your parcel will either be found for delivery or pickup or we will resend your order.
It is the responsibility of the purchaser to provide accurate and correct information in their order including an email address, a mobile number, and a current, clear and detailed shipping address.
Business addresses must have a Business Name and Attention To Name attached and if a multilevel building the level the business is located on plus a business daytime phone number.
If paying with Paypal, for security reasons we are required to send all associated orders to the Paypal invoice address, so please ensure that the postage address on your Paypal account is correct. Soho Skin Management does not take responsibility for orders that are lost in the post because the customer issued us with an old or incorrect address or has not updated their Paypal address details.
If the customers choice of postage is not available for their postage address requested, Soho Skin Management reserves the right to change the shipping method to another carrier.
If the customer gives Soho Skin Management an authority to leave their parcel unattended, the customer is responsible for any loss or damage associated with that request.